Constellation
All your families, on one screen.
The journey map (Constellation) puts every family you carry on one map. Position shows how far along they are and how far behind. Colour shows whose move it is.
Constellation
A central command centre for all the journeys your team manage.
Try it — this one is live
Fourteen families. Go and find the one in trouble.
This is the real screen, not a video. Flip between Pace and Responsibility, switch lenses, open a family, chase someone, scrub back through the last six months. Try it before you believe us.
This is the real screen, not a picture of it — every lens, the drawer, Chase and the follow-up days work. The fourteen families are invented, nothing you do here leaves your browser, and a refresh puts it all back. Book a demo on a live workspace →
Two views of the same families
Pace shows who is behind. Responsibility shows whose move it is.
One switch, top right, and the same families redraw. Nothing is recounted and nothing is hidden: both views read the same facts, in the same priority order.
Pace · the default
How far along, and how far behind
Every family on one map. Across is progress through the phase against your agency’s typical time (a standard default until five of your journeys have finished that phase); down is how far behind they have fallen. Where several families share a spot, you see their count. Click it to list them, most urgent first.
Responsibility
Who has to act next
The same families, sorted into rows by whose move it is: on us, on them, silent, or clear. Across each phase is still how far through it they are. A row tells you who to staff and who to chase, before you open a single family.
How to read it
Nothing on this map is decoration.
In Pace, a dot’s position across, its position down, and its colour are three separate facts about one family. Learn the three once and every family is readable.
Across
How far through the phase they are
Each dot sits where the family actually is inside their phase. The dashed line is how long that phase usually takes at your agency — a default, drawn faint, until five of your journeys have finished it. Past the line means overdue.
Down
How far behind they have fallen
Height is how many days over the typical time they are in their current phase. A family drifting down is one you will hear about in a fortnight if nobody acts this week.
Colour
Whose move it is
In the default Today lens: green means nothing is blocking. Amber is waiting on someone else — the parents, the surrogate, a clinic, an attorney — and turns orange once it is a week overdue, or when nobody has spoken to the family in five weeks. Red means the next move is yours. A hollow dot has been chased; a ringed red dot is a chase whose follow-up day has passed.
Numbers
Where families crowd
Families never sit on top of each other. Where several share a spot, the map shows how many. Click the count to list them, most urgent first.
Seeing is not the point
A dashboard you can only look at is a dashboard you stop opening.
Every operations tool eventually becomes a wall of red that everybody learns to ignore. The fix is not fewer alerts — it is that acting on one has to be possible, and has to actually make it stop.
Follow up, in place
Press Chase on the map and the message is already written. Parents and surrogates get it as a portal message. For a clinic or attorney, Carme records the chase and its follow-up day, and you send it from your own email.
It goes quiet when handled
A chased item goes quiet until the follow-up day you pick — Wednesday, Friday or Monday. If nothing has moved by then, it is flagged again.
Say why it slipped
Mark a step done from the map and one tap records what held it up. That turns “legal is slow” into “legal is slow, and it is mostly attorney turnaround”.
Reassign or snooze
Reassign the family to another coordinator, or snooze it while you deal with it elsewhere. The dot goes hollow until your follow-up day.
Same map, different questions
Seven lenses on the same map, plus a pregnancy zoom and time travel.
Six of the lenses only recolour the map: a family never moves because you changed the lens, so switching costs you nothing to re-learn. Forward swaps the map for a six-month outlook.
Today
Who needs you today, and whether it is your move or theirs. Where every morning starts.
Slippage
Who is stuck, and against which baseline.
Attention
What is open, and who has gone quiet.
Carrier
Who is carrying, and which families still have nobody.
Margin
Families running long or behind on payments — the two things that eat your margin.
Capacity
Every family coloured by its coordinator, so you can see how the caseload is split.
Forward
Estimated transfers and births for the next six months, and which month is busiest.
Pregnancy zoom
Expand pregnancy into its forty weeks. “Somewhere in pregnancy” is not a useful answer for nine months.
Time travel
Scrub back up to six months and watch where every family was, and how far behind.
Two people, one screen
It answers a different question depending on who opens it.
That is not a compromise, it is the reason it works. A coordinator and an owner want incompatible things from the same facts, and giving them two separate tools is how those facts start disagreeing.
The coordinator, at 08:40
Their own families, ranked by what is actually urgent, with the chase one click away.
The owner, on Monday
Every family at once: where they are crowding, and how the caseload is split across your coordinators.
Bring us your messiest month.
Thirty minutes on a live workspace, with a caseload shaped like yours on the map. If it tells you nothing new about your operation, we will say so.