Pricing
Pay for the families you have.
US$45 per active journey per month. A US$150 monthly minimum while any journey is active, which covers your first three; four cost US$180. No seat fees, nothing paid up front. When a flat licence becomes cheaper, your billing page shows it, and we will point it out too.
All prices are in US dollars (USD).
Two ways to pay, one product
Same platform either way. Only the maths changes.
There is no cut-down tier. Every capability on the features page is available either way, at the same price. The licence changes the maths and adds set-up with you and priority support; it does not unlock features. New workspaces open in Simple Mode (enquiries, intended parents, journeys, documents, messages and the journey map, Constellation), so your team is hands-on quickly without being overwhelmed. Switch to Full Mode in Settings, under Experience, whenever you want the rest: surrogates, matching, appointments, payments, import, template editing and more. Same price either way.
ON-DEMAND
A monthly fee per active journey
For agencies starting out, or a caseload small enough that a flat fee would pay for room you are not using. Above your first three, start a journey and your next invoice goes up; close one and it drops off from the following month.
- Every capability, nothing held back for a higher tier
- Unlimited coordinators — you are never charged per seat
- Enquiries you have not converted cost nothing
- A completed journey is billed to the end of the month it closes, then stops counting
LICENCE
One flat fee, up to 60 active journeys
For agencies past the crossover (40 active journeys, where the licence costs less), or any agency that wants a number that does not move. Billed monthly. Switch yourself from your billing page at any time; moving back to on-demand is arranged with us.
- Everything in on-demand, at a number that does not move
- Set up with you: we configure your stage names, automations and reports with you (on-demand agencies can do the same themselves)
- Priority support and a named contact
- One number to budget, however busy the year turns out to be
Moving between the two is a billing change, not a migration. Your journeys, documents, portals and history stay exactly where they are — nothing is exported, re-imported, or re-configured. Moving up is instant from your billing page; moving back down is arranged with us.
Carrying more than 60 active journeys at once?
Then the slider above has stopped being the conversation. A named contact rather than a queue, and terms written for your caseload rather than for a calculator. Customer-managed encryption keys and a BAA are on our roadmap; ask us where they stand. Tell us what your procurement needs and we will tell you what we have and what we do not.
Included on both
The things other platforms charge extra for.
Setup and onboarding
No setup or implementation fee. Create your workspace yourself in minutes, or we set it up with you: workspace, journey and team invites.
Your branded portals
The intended parent and surrogate portals under your name, logo and colours. Want them on your own web address? We connect it at no charge. Not an add-on.
Four languages
English, Spanish, Russian and Turkish across the product and the portals, including automatic (AI) translation of messages between families and your team when AI features are on.
Unlimited coordinators
You are never charged per seat. Give access to whoever needs it.
Every capability
Every capability on the features page. Switch modules on or off as you need; the price does not change.
Support and updates
Updates land for everyone at once. You are never quoted for an upgrade.
The questions people actually ask
Before you have to ask them.
What counts as an active journey?
One family’s surrogacy journey, from the day you open it until it reaches its final phase (post-birth and handover), is completed, or is cancelled. A journey on hold still counts. Unconverted enquiries are free. A completed journey is billed to the end of the month it closes, then stops counting.
Is there a minimum, or a contract?
On-demand is US$45 per active journey with a US$150 monthly minimum while any journey is active — the minimum covers your first three — and no multi-year lock-in. The licence is US$1,800 a month flat for up to 60 active journeys, billed monthly. Invoices go out on the 1st of each month, in advance.
What happens when we cross over?
Your billing page shows when the licence becomes cheaper, and we will point it out too. The calculator above is the same arithmetic we run on your account.
Do you take a cut of our fees?
No. Payments are tracked against milestones and never processed here. Our revenue is the subscription, nothing else.
What if we want to leave?
Your data is yours. Export every record as CSV from Settings at any time; we will hand over your document files too, and help you move.
Can we try it first?
Yes. Start free creates your workspace today, with your team and our standard journey, and nothing is charged for it. It opens in Simple Mode so you are hands-on quickly; switch to Full Mode in Settings whenever you want the rest, including editing the journey into your own stages. Same price either way. You pay from the day the first family’s journey starts: prorated for the rest of that month, then US$150 a month, which covers your first three journeys. One real family tells you more than a sandbox of demo data.
Start with one family.
The workspace is free from today. Put your first real families on it: from the day the first journey starts, US$45 per active journey per month with a US$150 monthly minimum (up to three cost US$150; the first month is prorated), and you will know.