The impact model
Where the weeks go — and which ones you can win back.
This page shows the mechanism first, the arithmetic second, and marks clearly where we are estimating. Check the model before you believe the number.
The four mechanisms
Why the time comes back.
Each of these is a specific, observable thing that happens in an agency — and a specific thing the platform does about it. No general claims about “efficiency”.
Delay you can actually remove
A journey moves through 12 standard phases, so there are eleven points where it passes to the next one, often to a different party. At each one, work waits for someone to notice it arrived. That waiting is invisible on a spreadsheet, because nothing is wrong — it just is not moving.
What the platform does
Every family shows how far through their phase they are and how far behind. You catch a delay the morning it starts, not a fortnight later.
Repetitive work that vanishes
Coordinators lose hours a week to three things: chasing people who have not replied, retyping a family’s status into an email, and hunting for documents.
What the platform does
Following up is one click with the message already written: sent straight to the family, or ready to copy into your own email for a clinic or lawyer. Families read their own status in the portal. Documents live on the journey.
Clients who stay
Agencies lose families to silence, not to failure. After six quiet weeks, a paying client stops believing anything is happening.
What the platform does
A family nobody has spoken to for five weeks is flagged before they notice. Their portal keeps them informed in the meantime.
Capacity without hiring
What limits most agencies is not demand. It is how many families a coordinator can hold without dropping one.
What the platform does
Less coordination per journey means the same team carries more. You can see whether they have room before you sell the next one.
And then it measures itself
After five completed journeys per phase, you stop needing our model.
As your journeys complete, the platform learns how long each phase actually takes at your agency, replacing our default timings with your own once five journeys have completed a phase, and measures every journey against your own history rather than our assumptions. When a step is done late, one tap records what ate the time — so “legal is six days slower this quarter” becomes “legal is six days slower, and most of it is attorney turnaround.”
That is the number worth having.